How Sarson’s successfully tested new product concepts pre-launch with YouGov Direct

YouGov
April 12, 2021, 2:58 PM UTC



Challenge

Concept testing for a new product inside a short timeline.

Solution

Leveraging YouGov Direct’s highly engaged panel to rapidly gather opinions from 2,500 members of a key target audience.

Results

Data on consumer preferences and purchase intention to inform launch marketing strategies, as well as uncovering new usage occasions.


Business challenge

Leading UK food brand Sarson’s is launching a new premium product, aimed at the in-home consumption occasion. The packaging is key to ensure success of the product and communicate the right product cues. Six bottles were being considered, and Sarson’s wanted to determine the best option by testing reaction to each concept and likely purchase intention. Timelines for this project were very tight, as YouGov Direct were briefed mid-December 2020 with key decisions due to be made early January 2021.

Solution

Leveraging the speed and granular targeting of the YouGov Direct platform, Sarson’s needed to reach 2,500 people who would consider eating oven or microwave chips at home. The large sample size would allow for in-depth analysis by age, region, and crucially by the UK’s largest supermarkets:

  • Tesco

  • Sainsbury’s

  • Asda

  • Morrisons

The aim of this survey was to understand consumers’ expectations and associations with the new concept post exposure to stimulus. The first survey delivered fresh insight on the product and consumers expressed preferences for two bottle concepts.

Sarson’s used YouGov Direct to run a second survey between Christmas and New Year to further tease out any differences and likely purchase intention, reaching a fresh sample of 600 shoppers from the UK’s four largest supermarkets.

Thanks to YouGov Direct’s agility, results were streamed into Sarson’s client account in real-time while fieldwork was underway, and later displayed in our powerful data tool, YouGov Crunch. 180 personal data points about each respondent were appended to the data, allowing for deep sub-group analysis.
 

Results

The research showed a clear consumer preference for the new product concept, and a significant uplift in purchase intention once the product was placed in the preferred bottle. This data informed the marketing of the product for launch, as well as uncovering new usage occasions for the product, stimulating a fresh direction for the longer-term product strategy.

Critically, the business had a robust evidence base to make key strategic decisions on the first working day in January 2021, thanks to YouGov Direct’s speed and always-on functionality.


Client testimonial

“We needed to make an urgent and critical business decision that required a robust evidence base to support it. YouGov Direct’s speed and service over the Christmas period allowed us to make that decision with confidence.”

- Rebecca Hargadon, Marketing Manager at Mizkan Euro
 

Build your survey now