How much will the closure of bank branches affect customers?
The data shows that almost one in five (17%) Britons still visit a bank branch at least monthly.
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YouGov debt tracker reveals gap between homeowners and renters
The disparity between homeowners and renters is examined in the latest edition of YouGov’s Debt Tracker.
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“Big four” banks’ customers are becoming more satisfied
The ‘big four’ banks have improved their customer satisfaction scores over the past five years.
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Britons believe banks should refund fraud victims – even if they’ve been ‘careless’
As fraudsters become more sophisticated and advanced in their methods, the risk to account holders grows.
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Will the CMA's service quality rankings encourage people to switch banks?
New YouGov data reveals that high-levels of satisfaction with banks is a barrier to increased switching
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Ten years after the financial crisis - two thirds of British people don't trust banks
Ten years after the financial crisis, trust in banks remains low.
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Three quarters of Britons haven’t heard of open banking
Fears around sharing financial data and existing satisfaction from banks are barriers to growth
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Over half of women have never held an investment product
Lack of knowledge and confidence keeping women from investing, YouGov Omnibus data suggests
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Public in the dark about the meaning of most financial terms
The public are not confident about what many key financial terms mean, new research from YouGov Omnibus reveals.
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Just because you can switch banks, doesn’t mean you will
While just 18% agree that banks in general treat consumers fairly, 68% are satisfied with their own bank. Unless current account providers can offer ...
