Monzo’s reputation hit by layoffs and executive departures
How has the pandemic affected Monzo's fortunes?
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Two thirds of furloughed workers worry they’ll lose their job
Furloughed workers are more anxious about their finances than other Brits, with two in five (39%) worrying about affording food and other essentials
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Can fintech challengers break the banks?
New YouGov data reveals the scope of the challenge for UK challenger banks.
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A third of Brits don’t use mobile banking
A third of Brits don't bother with mobile banking - and fewer than one in ten use app-only banks.
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Half of working Brits say they won’t be able to fund their preferred lifestyle after retirement
Four in ten Brits don't understand how pensions work - and half believe they won't be able to fund their preferred lifestyles in retirement.
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The average Brit spends £1,116 at Christmas
The average Brit spends £1,116 at Christmas - and Brits in debt and financial distress spend even more.
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Is customer advocacy all about service?
With the CMA (Competition in Markets Authority) having recently published their second set of bank satisfaction results, the focus on understanding the key drivers ...
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Most Brits believe insurance companies do “whatever they can” to avoid paying out
With insurance ranking 34th out of 41 industries in YouGov’s BrandIndex Recommend metric, it’s clear that providers could do more to generate confidence with ...
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Almost three-quarters of Brits want to switch insurance providers
Brits are unhappy with their insurance providers - our latest whitepaper dives into the how and why.
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Car trouble? Nearly a third of Brits with motor insurance want to leave their provider
Are Britons happy with their car insurance? Our new whitepaper, Better safe than sorry, highlights some of the key factors be driving customer dissatisfaction.
