Conducted

16 January 2018

3568 GB adults surveyed

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The Big Six energy firms have been accused of keeping callers on hold for a long time, to deter customers from switching suppliers. If you have ever changed your energy supplier, how fast or slow did you find the process?

Conducted 16 January 2018

YouGov surveyed 3568 GB adults

6%
15%
17%
9%
8%
45%
The Big Six energy firms have been accused of keeping callers on hold for a long time, to deter customers from switching suppliers. If you have ever changed your energy supplier, how fast or slow did you find the process?

Conducted 16 January 2018

YouGov surveyed 3568 GB adults

By:
6%
15%
17%
9%
8%
45%

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