Business & finance

How likely Brits are to recommend their bank

Finance
16%
15%
5
8

How often Brits use telephone banking

Finance
42%
29%
Hardly ever, if at all
I never use this channel

How often Brits use mobile banking (i.e. accessing account through an app)

Finance
32%
29%
At least once a week
I never use this channel

How often Brits bank online

Finance
30%
20%
At least once a month
At least once a week

How often Brits visit their bank in branch

Finance
27%
15%
At least once a year
Hardly ever, if at all

How Brits feel about building societies

Finance
42%
27%
Somewhat favourable
Neither favourable nor unfavourable

How Brits feel about the banking industry

Finance
36%
21%
Somewhat unfavourable
Neither favourable nor unfavourable

Do Brits think their financial situation will get better or worse in the next 6 months?

Finance
48%
21%
Better
No change

Do Brits think their financial situation has gotten better or worse compared to the previous 6 months?

Finance
55%
22%
Worse
No change

How many Brits have bought cryptocurrency?

Finance
73%
16%
I know someone who has bought cryptocurrency
No

How Brits feel about the UK banking industry

Finance
41%
21%
Fairly unfavourable
Neither favourable nor unfavourable

How Brits manage their money

Finance
51%
45%
Online banking from a traditional bank/ building society (e.g. HSBC, Lloyds, Santander etc.)
A mobile banking app from a traditional bank/ building society (e.g. HSBC, Lloyds, Santander etc.)