YouGov plc (a company registered in England and Wales with company number 03607311 whose registered office is at 50 Featherstone Street, London, EC1Y 8RT) (hereafter referred to as “YouGov”, “we” or “us”) is committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions of Use) and any other documents we refer to in this policy or our Terms and Conditions of Use, including the Market Research Society Code of Conduct, set out how we will use your personal information and who it will be shared with. Please read the following carefully.
1 What information do we collect about you?
1.1 We may collect and process the following data about you (“your information”):
1.1.1 contact details including your name, address, email address and telephone number;
1.1.2 information you provide when participating in specific YouGov polls, panels or other forms of YouGov research such as YouGov Pulse. Participation in such panels, activities and polls is completely voluntary and some such activities may involve you providing sensitive personal data including information about your race, political opinions, trade union membership, health and/or criminal convictions.
1.1.3 information you provide when you complete your profile on the website or access your social media content via the website;
1.1.4 information you provide relating to your opinions, attitudes, experiences and use of certain products or services; and
1.1.5 your bank account details (if you win a prize draw or are entitled to receive an incentive from us).
1.2 We may collect your information via the following methods:
1.2.1 information that you submit online via our site by registering with the YouGov Panel or participating in YouGov activities or polls;
1.2.2 any correspondence you send to us;
1.2.3 details of your visits to our site and the resources that you access (which may include, amongst other things; traffic data and communication data);
1.2.4 information you post on our site;
1.2.5 details of transactions you carry out or orders you place through our site; and
1.2.6 information you provide to us via social media or through your social media feed.
1.3 We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements. We will not use it for any purposes other than those set out in this policy.
1.4 We will process your information in accordance with the Data Protection Act 1998 and the Market Research Society Code of Conduct.
2 How will we use your information?
2.1 We use your information in the following ways:
2.1.1 to provide services to our clients (please also see section below headed “Who do we share your information with”);
2.1.2 to analyse the data for research purposes and to incorporate it into our databases for general research and analysis purposes;
2.1.3 to ensure that our site’s content is presented as effectively as possible for you;
2.1.4 to deal with any complaints, queries or technical problems you experience;
2.1.5 for our internal purposes, such as quality control, site performance, system administration and to evaluate use of our site, so that we can provide you with enhanced services and a better experience;
2.1.6 to notify you about changes to our services or changes which may affect your participation in YouGov activities;
2.1.7 to provide you with information, research products or services that you request from us, or which we feel may interest you;
2.1.8 to provide you with YouGov research results;
2.1.9 to create reports to assist with future marketing;
2.1.10 to send you invitations to take part in our surveys, polls or activities and to update you on issues relating to those activities;
2.1.11 to notify you if you win one of our prize draws (this information will also be published on our site); and
2.1.12 to enable us to issue prizes, payments or rewards to you.
2.2 We may monitor your use of our site and record your email address and/or IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.
2.3 We only keep your information for as long as is necessary.
3.1 We may use "cookies" to collect the information referred to and track your use of our site. A cookie is a text file containing a small amount of information that is sent to your browser when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognises it.
3.2 Cookies are an extremely useful technology and do lots of different jobs. We use various types of cookies (including some that we place and others which we permit third parties to place on our site) for a number of purposes.
4.1 By becoming a YouGov Member, you agree to allow us to communicate with you via email or sms in relation to your membership of the YouGov panel(s) and opportunities to participate in YouGov activities. These include but are not limited to communications relating to:
5 Where do we transfer your information to?
5.1 Your information may be accessed and processed by our staff, service providers, affiliates or agents located in any of our offices around the world.
5.2 Please do not send us your information if you do not agree to it being transferred outside the EEA in this way. By providing your information to us you agree and consent to us transferring to, and storing your information in any of our offices around the world. If you do not agree to this then you should unsubscribe from the YouGov panel.
6 Who do we share your information with?
6.1 We may share your information with any companies in our group and other branches of YouGov for internal reporting purposes.
6.2 We may share your information with other organisations:
6.2.1 who provide services to us so that they can provide the services we request. This might include IT service providers who support our IT systems, for example;
6.2.2 who we provide services to so that they can benefit from the services we provide. Whilst we will, where possible, take steps to ensure that you cannot be identified from that information, as we cannot ever fully understand what information our clients may already hold about you, it may be that they can link the anonymous information that we provide, to other information which then enables them to identify you. By way of example:-
6.2.3 if we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer);
6.2.4 if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets; or
6.2.5 if we have to share your information to comply with legal or regulatory requirements (or we reasonably believe that we need to disclose your information for such purposes), or if we have to enforce or apply our Terms and Conditions of Use or any other terms and conditions or agreements or to protect our rights, property or our customers etc.
6.3 Other than as listed above, we will not rent, sell or otherwise disclose your information without your consent.
6.4 Please bear in mind that whenever you voluntarily disclose personal data online- for example on message boards, on a blog or chat area, that information will be viewed by others.
7 How do we keep your information secure?
7.1 All your information is stored on secure servers that are owned or leased by us.
7.2 Any payment transactions will be made via BACS.
7.3 If you have a username, password or other login details which enable you to access certain parts of our site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at firstname.lastname@example.org as soon as possible. Please also see our Terms and Conditions of Use.
7.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7.5 Our site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites. Please also see our Terms and Conditions of Use for further provisions relating to other websites.
8 Your Rights
You have the right to access your personal information and should direct any request for your information to us at email@example.com. Please note that a fee of ten pounds (£10.00) may be payable to meet our costs in providing you with details of the information we hold about you. It is also important to note that, while you can request your information at any time, we continuously ask our panellists to update information about themselves and so there will be opportunities to review your details throughout the year.
8.1 Due to the nature of our activities and our need to take a snapshot of views and opinions at a particular moment in time, it is not possible to amend any responses to surveys, focus groups, online forum, YouGov online, YouGov Pulse or tweets which you make (where you have provided your username).
8.2 If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.
9 How to Contact us