Privacy Policy


YouGov plc (a company registered in England and Wales with company number 03607311 whose registered office is at 50 Featherstone Street, London, EC1Y 8RT, United Kingdom) and its group companies (hereafter referred to as “YouGov”, “we” or “us”) is committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions of Use and Cookie Policy) and any other documents we refer to in this policy or our Terms and Conditions of Use, including the Market Research Society Code of Conduct, set out how we will use your personal information and who it will be shared with. Please read the following carefully.

Any changes we may make to our privacy policy in the future will be posted on this page.

1. What information do we collect about you?

1.1  We may collect and process the following data about you (“your information”):

1.1.1        contact details including your name, address, email address and telephone number;

1.1.2        information you provide when participating in specific YouGov polls, panels or other forms of YouGov research such as  YouGov Pulse. Participation in such panels, activities and polls is completely voluntary and some such activities may involve you providing sensitive personal data including information about your race, political opinions, trade union membership, health and/or criminal convictions;

1.1.3        information you provide when you complete your profile on the website or access your social media content via the website;

1.1.4        information you provide relating to your opinions, attitudes, experiences and use of certain products or services; and

1.1.5        your bank account details (if you win a prize draw or are entitled to receive an incentive from us).

1.2  We may collect your information via the following methods:

1.2.1        information that you submit online via our site by registering with the YouGov Panel or participating in YouGov activities or polls;

1.2.2        any correspondence you send to us;

1.2.3        details of your visits to our site (and third party websites which link to our site) and the resources that you access (which may include, amongst other things: traffic data and communication data);

1.2.4        information you post on our site;

1.2.5        details of transactions you carry out or orders you place through our site; and

1.2.6        information you provide to us via social media or through your social media feed.

1.3  We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements. We will not use it for any purposes other than those set out in this policy.

1.4  We will process your information in accordance with the Data Protection Act 1998 and the Market Research Society Code of Conduct.

2. How will we use your information?

2.1  We use your information in the following ways:

2.1.1        to provide services to our clients (please also see section below headed “Who do we share your information with”);

2.1.2        to analyse the data for research purposes and to incorporate it into our databases for general research and analysis purposes;

2.1.3        to ensure that our site’s content is presented as effectively as possible for you;

2.1.4        to deal with any complaints, queries or technical problems you experience;

2.1.5        for our internal purposes, such as quality control, site performance, system administration and to evaluate use of our site and its efficiency, so that we can provide you with enhanced services and a better experience;

2.1.6        to notify you about changes to our services or changes which may affect your participation in YouGov activities;

2.1.7        to provide you with information, research products or services that you request from us, or which we feel may interest you;

2.1.8        to provide you with YouGov research results;

2.1.9        to create reports to assist with future marketing;

2.1.10    to send you invitations to take part in our surveys, polls or activities and to update you on issues relating to those activities;

2.1.11    to notify you if you win one of our prize draws (this information will also be published on our site); and

2.1.12    to enable us to issue prizes, payments or rewards to you.

2.2  We may monitor your use of our site and record your email address and/or IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.

2.3  We only keep your information for as long as is necessary.

3. Non-personal information we collect

3.1 Without registration for a YouGov panel, the only information we may collect is non-personal information through the use of Cookies, web beacons or similar analytics-driven technologies.

3.2 As is true of most digital services, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

  • Usage and Referral Information: We also collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, like most digital services today, we keep digital log files that record data each time a device accesses our servers. The log files contain data about the nature of each access. We collect data from the device and application you use to access our services, such as your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may also infer your geographic location based on your IP address. If you arrive at a YouGov service from an external source (such as a link on another website or contained in an email), we may use this information, which does not identify individual users, to analyse trends, administer the site, track users, and gather demographic information about our user base as a whole.
  • Cookies: We may use "cookies" to collect the information referred to and track your use of our site. A cookie is a text file containing a small amount of information that is sent to your browser when you visit a website.  The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognises it. Cookies are an extremely useful technology and do lots of different jobs. We use various types of cookies (including some that we place and others which we permit third parties to place on our site) for a number of purposes. The information collected by Cookies allows us to monitor how many people are using our services and their interactions with other services, how many people open our e-mails, and determine for what purposes these actions are being taken. Cookies are also used to facilitate a user's log-in, as navigation aids, and as session timers, and to restrict underage use of YouGov tools and services. We also use Cookies to match non-personally identifiable information to third-party databases to create anonymized marketing profiles that could result in you seeing customized advertising or content when browsing the internet. We do not link non-personal information from Cookies to personally identifiable information without permission, and we do not use Cookies to collect or store personally identifiable information. If for any reason you do not want us to track your use of our site using cookies, you can opt out of this using your browser settings and can also select the option “Do Not Track” (for more information please refer to your browser). Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. For more information about "cookies", why we use them and how to refuse cookies, please see our Cookie Policy.
  • Web Beacons: We also may use web beacons to collect non-personal information about the use of our services. The information collected by web beacons allows us to monitor how many people are using our services, how many people open our e-mails, and determine for what purposes these actions are being taken. Our web beacons are not used to track activity outside of our services. We do not link non-personal information from web beacons to personally identifiable information without permission and do not use web beacons to collect or store personally identifiable Information.

4. Digital tracking and your preferences

4.1 YouGov takes all reasonable steps to protect the privacy of visitors to our website, but we cannot promise that the current limitations of the software that runs our website will address every browser setting or honour every personal browser preference. As the capabilities of our software improves, we will take all reasonable steps to honour such requests in the future.   Please return to this privacy policy for further updates on this topic.

4.2 Further, our digital media service providers and business partners may implement technologies that allow for the collection of personally identifiable information over time and across digital media platforms. We recommend that you review each privacy policy posted on other digital media services that you visit to better understand privacy practices on those websites. 

5. Communicating with you

5.1 By becoming a YouGov Member, you agree to allow us to communicate with you via email or sms in relation to your membership of the YouGov panel(s) and opportunities to participate in YouGov activities. These include but are not limited to communications relating to:

  • YouGov polls;
  • YouGov Pulse (our digital monitoring technology);
  • YouGov Online (Opigram) (the interactive element of our websites);
  • other forms of YouGov research;
  • YouGov research results; and
  • YouGov newsletters;

6. Where do we transfer your information to?

6.1  Your information may be accessed and processed by our staff, service providers, affiliates or agents located in any of our offices around the world.

6.2  Please do not send us your information if you do not agree to it being transferred outside the EEA in this way. By providing your information to us you agree and consent to us transferring to, and storing your information in any of our offices around the world. If you do not agree to this then you should unsubscribe from the YouGov panel.

7. Who do we share your information with?

7.1  We may share your information with any companies in our group and other branches of YouGov for internal reporting purposes.

7.2  We may share your information with other organisations:

7.2.1        who provide services to us so that they can provide the services we request. This might include IT service providers who support our IT systems, for example;

7.2.2        who we provide services to so that they can benefit from the services we provide. Whilst we will, where possible, take steps to ensure that you cannot be identified from that information, as we cannot ever fully understand what information our clients may already hold about you, it may be that they can link the anonymous information that we provide, to other information which then enables them to identify you. By way of example:

  • if you have given us your Twitter username we may share tweets posted by you and your followers to third parties and, while we will not disclose your Twitter handle, it may be that either (a) information contained within those feeds alone could identify you or a third party or (b) those tweets could be linked with other information the third party already holds which then enables them to identify you or someone else; or
  • we may exchange what we consider to be anonymous or pseudonymised information about our panellists with third parties who will use it for analysis purposes, to enhance their own databases, to model audiences and track the efficiency of campaigns, and to gain an insight into behaviours so that they can develop strategies which add value to their, or their clients’ businesses. For this purpose, we may also collect anonymised information from third parties which we can use to identify you. As our clients and, in turn their clients, will have their own databases and other sources of information, it may be that they could link the anonymous information we provide with information they already have and therefore identify you; or
  • we may provide limited personal details to trusted third party data processors for the purposes of combining our data with other third party data sources.  The final combined data set will be anonymised and non-attributable. 

7.2.3        if we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer);

7.2.4        if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets; or

7.2.5        if we have to share your information to comply with legal or regulatory requirements (or we reasonably believe that we need to disclose your information for such purposes), or if we have to enforce or apply our Terms and Conditions of Use or any other terms and conditions or agreements or to protect our rights, property or our customers etc.

7.3  Other than as listed above, we will not rent, sell or otherwise disclose your information without your consent.

7.4  Please bear in mind that whenever you voluntarily disclose personal data online - for example on message boards, on a blog or chat area - that information will be viewed by others.

8. How do we keep your information secure?

8.1  All your information is stored on secure servers that are owned or leased by us.

8.2  Any payment transactions will be made via BACS.

8.3  If you have a username, password or other login details which enable you to access certain parts of our site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at supportuk@yougov.com as soon as possible. Please also see our Terms and Conditions of Use.

8.4  Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8.5  Our site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites. Please also see our Terms and Conditions of Use for further provisions relating to other websites.

9. Your Rights

You have the right to access your personal information and should direct any request for your information to us at supportuk@yougov.com. Please note that a fee of ten pounds (£10.00) may be payable to meet our costs in providing you with details of the information we hold about you. It is also important to note that, while you can request your information at any time, we continuously ask our panellists to update information about themselves and so there will be opportunities to review your details throughout the year.

9.1  Due to the nature of our activities and our need to take a snapshot of views and opinions at a particular moment in time, it is not possible to amend any responses to surveys, focus groups, online forum, YouGov online, YouGov Pulse or tweets which you make (where you have provided your username).

9.2  If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.

10. How to Contact us

10.1  Questions, comments or requests concerning this privacy policy or data protection matters are welcomed and should be addressed to us at:

Contact Postition: Panel Manager, YouGov UK

Email address: supportuk@yougov.com

Mailing address: YouGov, 50 Featherstone Street, London EC1Y 8RT

Telephone: 020 7012 6000


Effective: 13 July 2016

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